Delivery
Delivery is FREE on all orders to customers within the EU. We don't want to mess around with fine print and extra fees; we prefer things to be simple and easy.
Do you want to know more about our Return Policy? Read more here.
Delivery time:
Delivery time for products varies from 4-10 business days, and some products may take 2-8 weeks as they need to be produced and specified for the individual customer (e.g. campervan modules). Read more under "When purchasing campervan modules".
We always strive to ship your products as quickly as we can. Once we receive your order, we process it as soon as possible (within 2-4 business days) and send the order off to you.
All items on the website are made-to-order and are ordered from an external supplier.
When purchasing Campervan Modules:
Always ensure that you have ordered the correct product and that the dimensions of the ordered campervan module match the minimum measured dimensions in your car/van.
It is not our responsibility that you order the correct product, although we are of course happy to assist with help and information.
When ordering a Campervan Module, always write the car make, car model, and license plate. This way, we may be able to help detect any errors before the order is dispatched.
Delivery time for Campervan modules:
Estimated delivery time for the different Campervan modules:
| CampBoxi | 2-4 business days |
| FLIP CampingBox | 3-6 weeks |
| MoonBox | 3-5 weeks |
| QUQUQ | 2-4 weeks |
| EGOE | 4-7 weeks |
| RAXO | 2-4 weeks |
| Camperini | 2-5 weeks |
| BOXIO | 5-7 weeks approx. |
The delivery time for our campervan modules varies from 2 to 8 weeks. This delivery time differs from the rest of our products because the manufacturer or supplier often only produces the item after an order has been placed. This is due to the fact that all cars have different dimensions, and the manufacturer wants to ensure that you receive a product that fits your car perfectly.
However, some of our products are designed to fit most cars, which may result in a faster delivery time, but this varies from manufacturer to manufacturer.
If you are in doubt about how long it will take to deliver the product you are interested in, please feel free to contact us here.
Order Confirmation: As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card payment. As soon as we receive your order, we automatically check to confirm that your order is in stock and ready for immediate delivery. If your item is on backorder or out of stock, we will cancel the pre-authorization and contact you by email to see if alternative arrangements can be made. If your items are available for immediate delivery (within 3-7 business days), we will process the payment and begin preparing your order for delivery.
Order Delivery: If your order is in stock and we process the payment on your credit card, it will be delivered within three business days from the date we receive your order in our system. We will send you a delivery confirmation within 24 hours of your order leaving the warehouse, to the email address you provided during checkout. If you do not receive a delivery confirmation from us within four business days of your order, please feel free to contact us at [email address].
International Orders: Please note that our products are made specifically for the Danish market. Contact us at Info@offgridconnection.cor for further dialogue and information regarding international orders.
Damages: Please inspect the packaging of your items when they arrive. If you notice any damage, you should make a note of it upon delivery or refuse to accept the delivery. If you accept delivery, you must immediately take photos with your smartphone or camera of the damaged packaging or products inside. If your items arrive damaged, please send photos to Business@offgridconnection.com and visit our Returns page to submit your return request online.